Delivery Information

Postage and Delivery

We offer free tracked postage to the UK using a Royal Mail 24 Tracked service.  Expedited services including Guaranteed Next Day can be added to your order at checkout.

International Tracked delivery is also available, the price will be calculated at checkout.

We aim to dispatch orders placed prior to 2pm, Monday to Friday, the same working day.

Returns

We really hope that you’re totally satisfied with whatever you buy from Online Motor Store. Of course, we realise that, sometimes, items may need to be returned or exchanged.

Every item has the manufacturer's guarantee. In the unlikely event that an item becomes faulty during that period, please contact us and we will arrange a replacement or refund as soon as possible.

Returned items must be in brand new, unused, condition and in the original packaging.

Returns must be received by us within 30 days of the purchase date.  The buyer is responsible for all postage costs incurred.

In the event that you receive a faulty or incorrect item from Online Motor Store, please let us know as soon as possible. We will replace it as quickly as possible.

Please contact us if you wish to return an item - we will be able to confirm the process for your specific order.  Once you have done this, post the return to the address below;

Online Motor Store
17 Wesley Drive 
Benton Square Industrial Estate
Newcastle Upon Tyne
NE12 9UP

Please note that Online Motor Store accepts no responsibility for the loss or damage of goods during transit. Please ensure that you arrange appropriate insurance cover where possible.

Secure Payments

You can place an order with us in a whole bunch of ways!  You can use our online store, then pay via Paypal, Shopify, or use your card. 

We also accept telephone orders - you can call the sales team on 0191 300 6553, we will be delighted to help!

For our more local customers, we also welcome collection from our HQ in Newcastle upon-Tyne.  Please remember that all collections must be arranged prior to calling in, so just give us a call first and we will make sure your ordered items are in stock and picked, waiting for your collection.

Refunds

If you change your mind about an item you’ve purchased from us, or are not satisfied with it, you can return it for a refund. However, it must be returned in a resaleable condition, with original packaging included.

We can only issue a refund after the goods have been returned to us.

We aim to process all refunds within 48 hours of receiving returned items, as long as they are undamaged and in a saleable condition. All refunds will be made via your original payment method.

We will refund any postage charges where the return has been due to an error on our part. Otherwise, you will need to meet the cost of postage, unless otherwise agreed by Online Motor Store.